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Returns & Exchange

What is your Return & Exchange Policy?
We provide 15 days return policy for unopened products. If you are not satisfied with your purchase for whatsoever reasons, you can return it to us for an exchange or refund as long as it is in original condition. Please use our RMA system to arrange your return.

Items bought during sale and promotional events are not accepted for return and exchange.

Will I receive full refund for my return?
Urcosme.my will inspect every items returned to us. If your items show signs of use, we will refuse your RMA request. Please make sure the items you return meet the following criteria:
- Item must be in its original condition, packaging must be unopened and product must be unused.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- Gifts with Purchase and samples must also be returned if it is included in the purchase.
- Items purchased on sale and discounts are non-exchangeable and non-returnable

Will you refund postage charges for return?
Customer would have to bare for the postage fee shipped back to use during return process, then we will refund a maximum of RM5.00 for your return shipping charges to your account. Please allow 14 working days for this process to be complete. We do not refund shipping charges that customer have paid during first purchase.

Customer opted to return the products under the reasons of : Dislike the product, Wrong item purchased, No longer needed will not be eligible to receive postage refund.

How can I return my purchase?
Please use our RMA system to arrange your return. Any products that you are going to return must first obtain a RMA notification number that you will be written on the return form we provided in your package.

How long will it takes?
Please allow a minimum of 10 working days from date we receive your return package to you.

I need more information about this. Who do I contact?
Please email your inquiry to ask@urcosme.my Our customer service will contact you back during working days and hours.