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Delivery & Policies

Shipping is FREE within Malaysia when you order MYR 80.00 in a single order.

  • Delivery charges will apply if minimum amount purchase is not met after discounts and points deduction
  • Order processing time is from Monday - Friday. We are closed on Saturdays, Sundays, and Public Holidays.
  • Delivery may take longer during sale periods, holidays and bad weather.
Delivery Charges
URCOSME charges flat rate RM 6.00 per order for delivery within Peninsular Malaysia and RM 10.00 for East Malaysia (Sabah and Sarawak).
Free delivery applies to order over RM 80.00
International Shipping is available

What courier service you use for delivery?
We partner with GDEX to deliver orders. You are free to choose your preferred courier service at checkout.

When will my order be delivered?
All orders generally will be delivered in 2-3 working days, depending on location. Delivery delay may happen in the event of any unforeseen circumstances such as wrong delivery address, missed delivery and bad weather issue.

What if i missed the delivery?
If you happen to missed the delivery, our logistic partner will leave you a note indicating the next step you can do in order to receive your package.

I have not received my order. Who can I contact?
You can either call or email us for help. Our friendly customer service representatives will assist to resolve your problem.

Can I collect my order from URCOSME directly?
This option is not available currently.